Meet the team

Jackie Chappel (Director)

Case Manager and Occupational Therapist BSc (Hons) OT MRCOT OT36139

Jackie is an Occupational Therapist (OT) with over 16 years experience. She has a wealth of experience of working with adults and children within a variety of different settings and has spent the majority of her OT career working with children and young adults with complex needs.

Jackie has worked in the independent sector since 2008, working with catastrophically injured children and adults. She has held senior management positions within the case management and independent OT Industry, and has been responsible for the support and supervision of highly skilled case managers and Occupational Therapists, ensuring quality provision.

She has a wide range of post qualification training and Continuing Professional Development (CPD) activity, including motivational interviewing, moving and handling training, specialist seating and postural management, and delivery of high quality brain injury rehabilitation through occupational therapy. She is passionate about ensuring that therapy is incorporated into everyday life, ensuring her client’s needs and wants are heard, and working towards goals that are of importance to them.

She is driven to improve the quality of OT and case management interventions ensuring that injured clients achieve the best possible outcomes.

Jackie is an active member of the British Association of Brain Injury Case Managers (BABICM) and sits on BABICM counsel as joint chair of the BABICM research sub group. 

Annette Broadhead

Case Manager and Registered Social Worker DipHE SW

Annette has a wealth of experience working as a Case Manager and has provided assessment and preparation of costed case management reports for clients who have suffered traumatic injury.

She works closely with multi-disciplinary teams at all levels ensuring co-ordination of  professionals and a holistic approach is taken.

As a qualified social worker with over twenty years experience,  she provides specialist services for clients and families with life changing and life limiting conditions and has worked within hospital, hospice and community settings, providing client centred assessments, carers assessments, care plans, risk assessments, and commissioning of services  to provide ongoing support.  She is familiar with statutory services funding streams and has a sound knowledge of Continuing Healthcare Assessments. She is experienced in the recruitment, supervision and management of staff to support clients.

She has worked jointly with specialist prosthetic company’s  undertaking assessments of amputee clients and providing recommendations for rehabilitation.

Annette has also worked in a rehabilitation setting providing  support to those who have had traumatic injuries and has a particular interest in working with amputee and spinal injury clients.

She is empathic  and approachable and has a good understanding of the needs of clients and families acting as a sound advocate. Annette is skilled in working within complex situations.

Annette has post qualifying certificates in social work and practice teaching and a certificate in counselling skills. She has also completed a number of other courses in rehabilitation and likes to continue her professional development.

She is registered with the Health and Care Professional Council (HCPC) and a member of both the Case Management Society UK (CMSUK) and the Spinal Injuries Association (SIA).

When not at work, Annette enjoys being outdoors and can be found walking in the Peak District

Kate Barron

Clinical Director and Case Manager at Glencross Case Management Ltd

Kate is a highly-experienced specialist paediatric and adult case manager working with clients and their families following brain injury, poly-trauma, orthopaedic injury and children with cerebral palsy and spinal injury.

Kate has a proven track record of working with clients and families from the early stages of their rehabilitation, through hospital-home transition to settlement and beyond. Kate is skilled at coordinating and managing complex, multi-disciplinary teams whilst focussing on the evolving needs of the client.

Kate’s career has given her experience of not just physical rehabilitation, but of managing trauma, emotional and behavioural difficulties and the identification of mental health needs, all the while maintaining the best interests of her client at the forefront of her work.

Kate’s passion for high quality care, accountability and efficient collaborative working manifests in accurate and timely recording, thorough and well-evidenced reports and recommendations and patient-centred goals tracking through the rehabilitation journey.

Kate is a member of British Association of Brain Injury Case Managers (BABICM), Case Management Society UK (CMSUK) and maintains registration with the Nursing and Midwifery Council (NMC).

While there is limited ‘spare time’ due to having three rowdy teenagers at home, Kate’s professional experience and interest in safeguarding combines in her spare time with a passion for rugby, and she acts as safeguarding lead for her local club (when she is not travelling to watch the Scottish national team).

Rachel Husband

Case Manager and Occupational Therapist

Rachel is a dedicated Occupational Therapist skilled in undertaking comprehensive and detailed functional and holistic assessments. She is experienced in making recommendations to improve service user’s independence, primarily by the recommendation of equipment and adaption solutions and delivery of neuro rehabilitation interventions. 

Rachel has experience of working with adults and children with a wide range of conditions and is particularly proud of her ability to consistently develop specialist knowledge and skills in relevant areas, including equipment and technological advances.

When Rachel is not working, she can be found cycling, reading, going to the theatre, singing in a choir, and going on long walks with good friends and their dogs.

Katie Smith

Case Manager and Occupational Therapist

Katie has ten years’ experience as an Occupational Therapist (OT) working within the NHS, local authority, and the private sector.  She has extensive knowledge and skills in a variety of clinical areas including trauma and orthopaedics, acute medicine, intensive care, burns and plastics, and rehabilitation.  Katie also has experience of case management and of working as an independent Occupational Therapist.

Katie’s special interest is in rehabilitation, and she is passionate about supporting her patients and clients to achieve their goals to reach their full potential. She believes strongly in empowering her clients to take the lead on their own therapeutic journey. Throughout Katie’s career she has supported clients presenting with a  variety of complex needs through their rehabilitation process including; neurological injury; degenerative conditions such as Parkinson’s disease; trauma and orthopaedic injury; dementia; those suffering with general deconditioning as a result of a hospital stay; and people with complex social circumstances.

Katie is highly experienced in completing client centred assessments and from this is able to devise and implement individualised treatment programmes.  Her substantial experience extends to completing complex moving and handling assessments; training carers and family members; issuing appropriate equipment; and completing risk assessments.

Katie actively seeks to ensure her clients are treated holistically, considering not only their physical health but also their emotional and social wellbeing. 

Katie is a compassionate, enthusiastic and knowledgeable Occupational Therapist who is dedicated to providing the absolute best possible service to her patients and clients.

Ashleigh Carnall

Support Service Coordinator

Ashleigh has experience working with both adults and children, gained over the last ten years.

She worked in a  respite home for children with special needs as a residential children’s social worker. Here she supported children and younger adults with a wide range of physical  disabilities  and challenging behaviours. She has worked closely with young people and their families, in various settings, in their homes school and in the community. This role has involved management of support plans, risk assessments, with work alongside other professionals such as physiotherapists, occupational therapists,  dieticians, teachers, psychologist’s delivering  therapeutic interventions and services to the young people to support and enable developments. An important part of this role was to provide safe, fun and stimulating environments.

Ashleigh has also worked in a spinal and brain injuries rehabilitation unit working alongside a multi-disciplinary team to provide support in meeting goals in relation to individual rehabilitation needs.

Ashleigh loves working with people and supporting them in a fun and professional way to help them meet their full potential. She is passionate about her job and feels it is important for clients to be part of their journey working towards their goals.

​Beth Thorpe

Paediatric Occupational Therapist

Beth has over 10 years clinical experience as an Occupational Therapist, working with both adults and children.  She has extensive experience of working in the NHS and more recently has gained experience in independent practice. Beth has worked across a broad range of specialisms including Trauma and Orthopaedics, Elderly Rehabilitation, Learning Disabilities, Stroke Rehabilitation and Neurological Rehabilitation before specialising in Children’s Therapy. Beth has worked as a Senior Children’s Occupational Therapist for over 6 years, working with children who have complex needs.

She has developed skills in the assessment and treatment of many neurological and developmental conditions and through this she has become confident in her therapeutic handling and the assessment and provision of specialist postural equipment.

Beth is able to devise, implement and evaluate therapy programmes for children with postural, fine motor, co-ordination, self-care, sensory and perceptual difficulties. She frequently writes detailed reports and contributes to Education, Health and Care Plans.

Beth brings enthusiasm for learning to her peers and colleagues, facilitating training sessions and service development opportunities for Occupational Therapy professionals, students, healthcare and education professionals. She strives to continuously develop as a professional and ensures that her practice is evidence based. Continuing Professional Development (CPD) courses include neurological assessment, moving and handling, the treatment and management of cerebral palsy, management of children following brain injury, postural management – supine and specialist seating, sensory strategies for children with sensory processing disorder and neurological splinting of the upper limb.

Beth is compassionately aware of the impact disability can have on lifestyle and is wholeheartedly committed to promoting social, emotional and physical independence to all whom she works with.

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