Positive OT and Case Management Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when working with Positive OT and Case Management Ltd, you can be assured that it will only be used in accordance with this privacy statement.

Name and contact details of the Data Controller

Jackie Chappel - Director

T: 07926 125431

E: jackie@positiveotcm.co.uk

Why we collect and process your data:

We may process your personal data under several different lawful bases, such as:

• Consent – we always ask for your consent to process your data in order to provide

our specialist case management services to you.

• Contract – we may have a contract in place with a third-party which requires us to

process your personal data in order to meet that contractual obligation.

• Legal Obligation - as healthcare professionals, we are required to keep

appropriate clinical records by law and we can be summoned to court and be

required by law to provide personal information about you.

How and what information is collected about you

We may collect the following information by email, telephone call, by post,

questionnaires / forms, or in-person:

• Name

• DOB

• Contact details (address, email, telephone)

• Medical history & lifestyle information, including reports from other healthcare

professionals

• Solicitor details

• Employer details

• Assessment information

• Photos of clients engaging in activities

• Details about clients’ property

• Insurance company information

• Names of key people to the client and their contact details e.g. family, support staff

etc.

What we do with the information we gather and what it is used for

• Communicating with you / your representative regarding your treatment;

• Professional record keeping of client information;

• Provision of case management services;

• Sharing your information with relevant parties when necessary.

Privacy Statement

Positive OT & Case Management Ltd.

Town House 16-18 Town Street, Horsforth, Leeds, LS18 4RJ

T: 0113 871 5975

W:www.positiveotcm.co.uk

Your Rights

Your rights are determined by the Lawful Basis under which we are processing your

data.

• If you have given your consent to us processing your data, you have a right to

withdraw your consent to any further processing.

• Unless we are operating under a Legal Obligation, you have a right to request your

data to be transferred to another organisation or erased from our records.

If you wish to withdraw consent or request a transfer or erasure of your data, please

email jackie@positiveotcm.co.uk

We will always give you the opportunity to opt-out of future marketing whenever we

send you marketing material or you can opt-out at any time by contacting us.

How you can access your information

You may request details of personal information which we hold about you under the

General Data Protection Regulation. If you would like a copy of the information held

on you, please write to Jackie Chappel at jackie@positiveotcm.co.uk. There is no

longer a charge for this service.

How long we keep your information for

The Regulation does not set out any specific minimum or maximum periods for

retaining personal data. Instead, it says that: Personal data processed for any purpose

or purposes shall not be kept for longer than is necessary for that purpose or those

purposes.

See this link: https://ico.org.uk/for-organisations/guide-to-data-protection/principle-5-

retention/.

Positive OT and Case Management Ltd will retain personal data for 7 years for adults

and 7 years following their 18th birthday for children, unless upon review it is deemed

necessary to retain it for a longer period.

Security

We are committed to ensuring that your information is secure. In order to prevent

unauthorised access or disclosure, we have put in place highly secure electronic

systems and managerial procedures to safeguard and secure the information we

collect.

Positive OT and Case Management Ltd will continue to meet its GDPR obligations in

relation to the security of processing, the notification of personal data breaches and

data protection impact assessments.

Audits and Inspections

Positive OT and Case Management Ltd will submit to audits and inspections, providing

all necessary information to ensure it meets the Article 28 obligations, always

cooperating with supervisory authorities (such as the ICO).

Positive OT & Case Management Ltd.

Town House 16-18 Town Street, Horsforth, Leeds, LS18 4RJ

T: 0113 871 5975

W:www.positiveotcm.co.uk

Right to Complain

If you have a concern about our information practices, you have a right to complain.

You can do so by contacting the Information Commissioner’s Office on 0303 123 1113

or by visiting www.ico.org.uk.