Positive's Team - positiveotcm.co.uk

Our Team

Meet our team who will be responsible for supporting you on your rehabilitation journey.

Click on a team member to find out more

Directors

Jackie Chappel

Founder & Director

Jackie Chappel

Founder & Director

In 2017 I took a brave leap of faith and established Positive OT & Case Management with the desire to focus fully on holistic and practical strategies to enable my clients to reach their chosen goals.

In those days, it was just me and an administration assistant; we’ve grown so much since then!

As well as being the Director of the company, I continue in my role as case manager and occupational therapist. It is important to me that I am able to continue to provide hands-on support.

My previous roles working for other case management companies, the local authority, and NHS, have helped me gather a wealth of clinical experience which informs my ability to carry out robust assessments and deliver interventions which are meaningful and have a positive impact on quality of life.

I am passionate about making sure therapy is incorporated into everyday life and ensuring you, as the client, are at the heart of everything I do throughout the case management and OT process.

Click to view CV

Annette Broadhead

Clinical Director

Annette Broadhead

Clinical Director

I am an experienced Case Manager who can support you following a traumatic injury, providing specialist services for life changing and life limiting conditions.

I initially qualified as a social worker and my 20 plus years of experience have been gained from working in hospital, hospice, and community settings.

My focus is always on client-centred care, as well as support to your family. I will work with you to get the right plan in place to support your rehabilitation, making sure all risk assessments are carried out and by commissioning other services to ensure your ongoing needs.

I can also manage your care package if required. I am also familiar with statutory services funding streams and have a sound knowledge of Continuing Healthcare Assessments.

Through my experience in working alongside specialists in rehabilitation including with a prosthetics company, I can provide assessments for amputee clients and provide specialised recommendations for rehabilitation.

Working with amputee clients is of particular interest to me.

Case Managers

Tracy Banks

Case Manager

Covers Leeds, Huddersfield, Wakefield & Harrogate

Tracy Banks

Case Manager

As well as being a qualified speech and language therapist, I have extensive experience of working with children, young people and young adults with complex needs, including acquired brain injuries, vision impairment, cerebral palsy and other physical disabilities, learning disabilities and autism.

I have worked in a variety of settings, including the NHS, local authority and charities, as a support worker, case manager and a project manager.

My particular focus is on family dynamics, working with individuals and looking at the family as a whole to ensure positive outcomes for children and young people.

I am comfortable working in a multi-disciplinary context and understand the need for close liaison and strong professional relationships.

My experience as a case manager gives me the knowledge and experience of the medicolegal system and am I practiced in preparing costed case management reports.

I can work on both pre and post settlement cases.

I will work with you to plan an individually designed care package, which can include the recruitment and management of a care team if required.

Click to view CV

Kate Barron

Case Manager & Registered Nurse Therapist

Covers York & North Yorkshire

Kate Barron

Case Manager & Registered Nurse Therapist

I am an experienced specialist paediatric and adult case manager with over thirty-five years’ experience of supporting clients and their families with complex conditions, brain and orthopaedic injuries. This covers a range of clinical conditions including head injury; serious burns and subsequent plastic surgery; sensory impairment; trauma; cerebral palsy and hydrocephalus.

My career has given me experience of not just physical rehabilitation, but of managing trauma, emotional and behavioural difficulties, and the identification of mental health needs, all the while maintaining the best interests and keeping you at the forefront of my work.

I am particularly enthusiastic about providing high quality care and will keep the focus on patient-centred goals throughout the rehabilitation journey.

Click to view CV

Sonia Campbell-Thompson

Case Manager & Occupational Therapist

Covers Leeds, Manchester & surrounding areas

Sonia Campbell-Thompson

Case Manager & Occupational Therapist

I have over 30 years of experience gained in a range of health and social care roles, predominantly community-based, working in nursing, social care, and management roles before re-training as an Occupational Therapist in 2006.

As an Occupational Therapist, dedicated to maintaining my Continuing Professional Development and expanding my knowledge, I have extensive experience as a clinician and a varied knowledge base of current legislation and evidence based treatment.

I moved into case management work in 2017 and have quickly acquired a varied and challenging caseload.

Ten years ago, I was forced to take a two-year career break due to chronic pain and a series of spinal surgeries.

I successfully managed my own rehabilitation resulting in me moving from being a dependent wheelchair user to becoming a physically active full-time employee again. As I have engaged personally with services and therapies my clients encounter, I understand many of the situations faced as part of the rehabilitation journey.

My approach is holistic and client centred. I am passionate and highly motivated to help you achieve your goals with excellent rehabilitation results.

I use my strong leadership and proactive communication skills to ensure the clinicians working on the multi-disciplinary team work together efficiently to meet shared goals.

Additionally, as part of my case management service, I am active in the recruitment, ongoing support, and supervision of support workers.

Click to view CV

Jenny Cooper

Case Manager & Occupational Therapist

Covers Wakefield & surrounding areas within a 2-hour travel radius

Jenny Cooper

Case Manager & Occupational Therapist

I have over 14 years’ experience as an Occupational Therapist working across a variety of NHS, Occupational Health, and private services.

I currently work in both NHS and private practice and have over six years’ experience as a case manager and an independent occupational therapist.

I have experience of working with both adults and children across a wide range of clinical conditions including severe and enduring mental health and dementia, musculoskeletal (MSK) injuries, Traumatic Brain Injuries, Amputees, Attention Deficit Hyperactivity Disorder (ADHD), Menopause, Orthopaedic injuries, Neurological conditions and much more.

I am committed to putting you at the centre of everything and will work to provide the support needed to achieve your rehabilitation goals.

Click to view CV

Lauren Cregeen

Case Manager & Occupational Therapist

Covers Leeds & surrounding areas within a 1.5-hour travel radius

Lauren Cregeen

Case Manager & Occupational Therapist

I am a highly experienced Occupational Therapist and Case Manager with a BHSc (Hons) in Occupational Therapy from York St John University, and over a decade of experience in health and social care. I am registered with the Health and Care Professions Council (HCPC) and am a member of the Royal College of Occupational Therapists.

Throughout my career, I have developed a diverse skill set, including the provision of occupational therapy assessments and treatment, moving and handling assessments, and specialist equipment recommendations.

My expertise also includes managing multidisciplinary teams, recruiting and overseeing support workers, and providing Immediate Needs Assessment reports to help clients achieve their rehabilitation goals. I am particularly skilled in assessing both minor and major housing adaptations, and in working with clients who have suffered catastrophic injuries or are dealing with complex long-term health conditions.

Currently, I work as a Case Manager and Occupational Therapist for the company while also retaining my independent involvement with other therapy organisations alongside this role.

From 2016 to 2023, I worked as an Occupational Therapist with Leeds City Council, where I specialised in supporting clients with long-term complex health conditions such as arthritis, Chronic Obstructive Pulmonary Disease, multiple sclerosis, dementia, motor neurone disease, and Parkinson’s disease. During this time, I collaborated with service users, their families, and other agencies to provide person-centered care tailored to individual needs.

Prior to this, I held a rotational post with Leeds Teaching Hospitals Trust, gaining valuable experience in acute stroke care, neuro rehabilitation, neurosurgery, oncology, orthopaedics, and more. This broad foundation has equipped me with the skills to support you across a range of clinical specialties.

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Sheryl Harling

Case Manager & Registered General Nurse

Midlands, East & South Central England

Sheryl Harling

Case Manager & Registered General Nurse

I am a Registered Nurse with over 23 years’ experience in clinical practice.

I have worked in general medicine, spinal nursing, gynaecology and orthopaedics.

I also have over 13 years’ experience within a neuroscience’s environment at ward, management and specialist level. This has given me experience in the management of people with long term neurological conditions and complex care needs, including end of life.

Since moving into case management in 2015, I became an advanced BABICM member and have extended my expertise to include the assessment and management of clients with orthopaedic injury, poly trauma and dual diagnosis.

I specialise in brain injury and managing complex behaviours in clients aged twelve and above.

My outlook is positive and I appreciate how important it is to work with you and your family to ease the stress created by a traumatic injury.

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Rachel Husband

Case Manager & Occupational Therapist

Based in Harrogate & can travel within a 2-hour radius

Rachel Husband

Case Manager & Occupational Therapist

I am a dedicated, experienced case manager and occupational therapist skilled in completing comprehensive, detailed functional and holistic assessments, with excellent interpersonal and intrapersonal skills.

I am kind, committed, positive, enthusiastic and an empathetic listener and problem-solver. I will use my experience to make recommendations to improve independence by suggesting appropriate equipment and adaption solutions and to deliver neuro rehabilitation interventions to enhance your well-being.

My focus is to consistently improve your clinical, functional, emotional, and psychosocial status at very challenging times in your life.

I provide individualised care enabling you to reach your personal goals, carefully selecting therapy teams to aid you on your rehabilitation journey.

I will support the multidisciplinary team to provide the utmost care, treatment and resources required to promote the independence, welfare and safety of you.

I can support adults and children with a wide range of conditions and I am particularly proud of my ability to consistently develop specialist knowledge and skills in relevant areas, including equipment and technological advances.

Click to view CV

Liz Lambert

Case Manager & Occupational Therapist

Derbyshire, Lincolnshire, Leicestershire & surroudning areas (within 2 hours travel)

Liz Lambert

Case Manager & Occupational Therapist

I have over 25 years’ experience of working with children and adults both within NHS, private and community settings, covering a wide spectrum of disabilities including hemiplegia, acquired brain injuries, amputees, complex trauma, autism, spinal injuries, burns, developmental delay, and cerebral palsy.

Although I started working with adults with orthopaedic, surgical and neurological conditions, I went on to specialise in paediatrics, progressing further into the areas of neuro rehabilitation and hand injuries. I can provide assessments, treatment planning, goal setting and treatment implementation for numerous complex cases.

I am also an expert in splinting and casting skills and have excellent knowledge of bespoke therapy programmes, seating, aids, equipment, and adaptations.

My particular interest is in finding and adapting homes to accommodate additional needs and I have carried out further training in this area.

I have expertise of reading plans and designing accessible bathrooms and kitchens.

I run numerous complex care packages and have vast experience setting up and running rehabilitation teams. I will ensure progress is goal focussed and bespoke to you.

My common-sense approach and organisational skills assists with working to tight deadlines. For me, it is important to put you at ease as this helps to achieve the best outcomes for you and your family

Click to view CV

Amanda Knight

Case Manager

Based in Sowerby Bridge & can travel within a 2-hour radius

Amanda Knight

Case Manager

I became an Advanced Registered Practitioner with BABICM in June 2021 after demonstrating the significant level of brain injury case management experience required within the BABICM standards and competency framework. I also act as a volunteer assessor for BABICM.

I have extensive experience supporting both adults and children who have sustained life-changing injuries as a result of accident or negligence.

My case management work includes supporting individuals with brain and spinal injuries, birth injuries, amputations, and complex polytrauma.

I take a client-centred and outcomes-focused approach, ensuring that rehabilitation planning is tailored to everyone’s individual needs, goals, and circumstances.

I have established strong working relationships with solicitors and insurers and bring well-developed technical skills to my case management role. I am experienced in identifying, justifying, and securing rehabilitation funding to support my clients’ recovery journeys and quality of life. This includes obtaining authorisation for substantial and complex packages of support, such as accommodation purchases, major adaptations, specialist equipment, care packages, and extensive bespoke therapy programmes designed to achieve meaningful, client-centred outcomes.

Alongside my case management work, I act as a Clinical Supervisor for independent case managers and remain actively involved in professional development within the sector. I regularly attend specialist training and conferences relating to brain injury, rehabilitation, litigation, and professional practice, and have contributed to professional learning through participation in Advanced BABICM assessments and conference presentations.

I am committed to providing clear, consistent, and compassionate case management and look forward to supporting clients and their families throughout their rehabilitation journey.

Click to view CV

Kate Seedhouse

Case Manager & Occupational Therapist

Covers Leeds, Bradford, Keighley, Huddersfield, Wakefield, Barnsley & York

Kate Seedhouse

Case Manager & Occupational Therapist

I have over 20 years’ of clinical experience working within the occupational therapy field, and this includes both adults and children but focusing more over recent years working with children and young people.

During my career I have built up my holistic assessment skills and will make sure your needs are met thoroughly so you can overcome difficulties, reach your full potential, independence, and maintain a good quality of life.

These assessment skills also include considering the needs of your families as well as focusing on your wider needs such as educational targets and plans, social and emotional wellbeing, and your physical, functional, and environmental needs.

I have a wide knowledge of equipment, products, and environmental adaptations which is central to assessing what is important to your life. Specialist areas of expertise include postural care, moving and handling assessment and training, accessing the full home environment to ensure full inclusion in family life, the use of technology and importance of play, leisure, therapy, and sensory needs.

I will be passionate about the care and support you and your family receive to make sure disability does not become a barrier to family life or limit the potential for living a fulfilling life.

I am also extremely keen to ensure my younger clients receive the best support through the transition stages into adulthood.

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Katie Guest

Case Manager & Senior Paediatric Nurse

North Yorkshire

Katie Guest

Case Manager & Senior Paediatric Nurse

I have 12 years’ clinical experience of working within paediatric nursing. I am involved in completing initial needs assessments and recommendations to help overcome the effects of a traumatic injury.

I will provide ongoing case management to you whether you have a brain injury, amputation, and multi-trauma injuries, as well as supporting your family.

I create client centred assessments, carers assessments, continuing health care assessments care plans, risk assessments, and commission services for ongoing support.

I can also recruit, supervise, and manage the care team who might need to support you.

Working closely with your multi-disciplinary therapeutic team will ensure you of a holistic approach to your treatment and keep you at the heart of the recommended care plans.

I have extensive experience working in the NHS across a variety of specialist areas, including surgical wards (ENT, neurosciences, haematology, and oncology), the Neonatal Surgical Unit, Paediatric Critical Care Unit (PCCU), Theatre Admissions Unit, Acute Assessment Unit, A&E, and more. Additionally, I have worked in research, the Medical Treatment Lounge, Ophthalmology, and the Sleep Unit.

This diverse background has honed my adaptability, allowing me to effectively respond to unpredictable workloads and seamlessly adjust to changing needs.

Kelly Williamson

Case Manager

Covers Leeds & surrounding areas

Kelly Williamson

Case Manager

I am a dedicated Case Manager and Social Worker with 15 years’ experience of supporting children, young adults and families impacted by complex health issues, including birth injuries, physical disabilities, emotional and communication needs, and learning disabilities. I have extensive experience supporting people in challenging life circumstances to identify and provide support when they need it.

I manage both adults and children's care within Case Management with a strong focus on relationship building with my client and their families. My approach is client centred with a focus on holistic assessment to understand immediate and ongoing needs to ensure the effective coordination and planning of complex care. I am passionate about promoting and providing rehabilitation and care in line with my clients wishes and priorities.

As a case manager for the company I undertake assessments, immediate and ongoing, to understand needs and make recommendations to overcome the impact of life changing injuries. I coordinate and work effectively within multidisciplinary teams of professionals to achieve desired goals and priorities.

Additionally, I collaborate with our team of support worker managers to directly recruitment and manage support worker teams for my client's care, ensuring compliance with CQC regulations and training for individualised care and support.

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Kirsty Dickinson

Case Manager & Registered General Nurse

Covers Yorkshire; East and West Midlands; Eastern England

Kirsty Dickinson

Case Manager & Registered General Nurse

I qualified as a Registered General Nurse in 1990 from Foresterhill College of Nursing and Midwifery in Aberdeen and began my career in general nursing. Over the years, I have held various nursing positions in both acute and rehabilitation settings.

In 2001, I transitioned into case management, working for the government accident compensation scheme in New Zealand. I managed a portfolio of clients with severe brain injuries, spinal cord injuries, and complex paediatric cases, including cerebral palsy and child abuse claims. My role evolved to include service delivery management, where I led a team of Case Managers.

Since returning to the UK in 2007, I have continued working as a Case Manager, supporting adults with brain injuries, spinal injuries, and poly-trauma injuries. I also have extensive experience in managing young adults and adults with cerebral palsy. I conduct Initial Needs Assessments on both joint and single instruction bases and provide comprehensive case management services, implementing and coordinating rehabilitation to meet each client’s injury-related needs.

From 2017 to 2019, I also worked as a Care Expert.In 2018, I joined Green Owl Therapy as a Senior Case Manager, a role I continue to hold alongside my work with Positive OT & Case Management.

Click to view CV

Grace Raven

Apprentice Occupational Therapist/Case Manager in Training

Covers West Yorkshire

Grace Raven

Apprentice Occupational Therapist/Case Manager in Training

I have been part of Positive OT & Case Management for over 18 months and have recently progressed into the role of Apprentice Occupational Therapist and Case Manager in Training.

In this dual apprenticeship role, I am building my clinical knowledge and practical skills while continuing to support both clients and the wider team across a broad range of tasks.

My responsibilities include providing direct client support, overseeing support worker teams, and assisting with all stages of workforce coordination, from recruitment and induction through to ongoing training, supervision, and development. I also support Case Managers with a variety of operational tasks, such as sourcing trusted services, arranging household support, and ensuring all client-related actions are completed in a timely and organised manner.

As part of my developing case management and occupational therapy practice, I am gaining hands-on experience working with children, young people, and adults who have sustained life-changing injuries. This includes supporting individuals with complex physical, cognitive, behavioural, and emotional needs; participating in MDT discussions; contributing to risk assessments; observing therapy interventions; and helping implement client-centred strategies that promote independence, safety, and meaningful engagement in daily life.

Before joining the company, I spent seven years in diverse customer-facing roles across industries including hairdressing and government services. This background has equipped me with strong communication skills, adaptability, a problem-solving mindset, and a truly client-centred approach, all of which underpin my growing OT and case management practice.

I thrive in high-pressure environments and remain calm, organised, and attentive to detail, supporting the smooth and effective running of the wider team. I have also recently completed an Access to Higher Education qualification, strengthening my theoretical understanding of health and social care and supporting my progression into this new clinical pathway.

I undertake my role under the supervision and ongoing direction of an Advanced BABICM and IRCM member at all times.

Click to view CV

Sally Hastings

Occupational Therapist/Case Manager

Covers West Yorkshire

Sally Hastings

Occupational Therapist/Case Manager

I am a highly experienced HCPC-registered Occupational Therapist and Case Manager with over 20 years of experience working across health and social care, supporting adults with complex and long-term needs within community and home environments. My practice is grounded in a person-centred and practical approach, focusing on enabling people to live as independently and safely as possible while maintaining quality of life for both clients and their families.

Throughout my career, I have worked alongside multidisciplinary teams, commissioners, and care providers to coordinate care, develop and review complex support packages, and ensure that rehabilitation, equipment, and environmental adaptations are tailored to each individual’s goals and circumstances. I am experienced in supporting families, managing risk, and contributing to structured recommendations that inform long-term care planning and decision-making.

My clinical experience includes supporting individuals living with acquired brain injury, stroke, spinal cord injury, progressive neurological conditions, dementia, amputations, complex physical disability, bariatric-related needs, and palliative and end-of-life care needs. I also have significant experience working with individuals in receipt of NHS Continuing Healthcare funding, including fast-track provision.

A key strength of my practice is building strong, trusting relationships with clients, families, and professionals. I believe in collaborative working and clear, compassionate communication to support shared decision-making and meaningful outcomes. I also have specialist expertise in moving and handling, postural management, specialist equipment provision, environmental adaptations, and assistive technology, helping individuals remain within their own homes and communities wherever possible.

Alongside my clinical work, I have contributed to service development, workforce training, and quality improvement initiatives throughout my career. I am committed to reflective practice, continuous professional development, and delivering high-quality, person-centred support. I look forward to supporting clients and families throughout their rehabilitation journey with a calm, practical, and compassionate approach.

Click to view CV

Occupational Therapists

Sonia Campbell-Thompson

Case Manager & Occupational Therapist

Covers Leeds, Manchester & surrounding areas

Sonia Campbell-Thompson

Case Manager & Occupational Therapist

Jenny Cooper

Case Manager & Occupational Therapist

Covers Wakefield & surrounding areas within a 1-hour travel radius

Jenny Cooper

Case Manager & Occupational Therapist

Lauren Cregeen

Case Manager & Occupational Therapist

Covers Leeds & surrounding areas within a 1.5-hour travel radius

Lauren Cregeen

Case Manager & Occupational Therapist

Rachel Husband

Case Manager & Occupational Therapist

Based in Harrogate & can travel within a 2-hour radius

Rachel Husband

Case Manager & Occupational Therapist

Kate Seedhouse

Case Manager & Occupational Therapist

Covers Leeds, Bradford, Keighley, Huddersfield, Wakefield, Barnsley & York

Kate Seedhouse

Case Manager & Occupational Therapist

Katie Francis

Occupational Therapist

North Yorkshire

Katie Francis

Occupational Therapist

I am a Senior Occupational Therapist with over 15 years of experience across the NHS, local authority services, and the private sector. I graduated with a BSc (Hons) in Occupational Therapy from Oxford Brookes University in 2011 and am a certified Dynamic Movement Intervention (Level C) practitioner. I am registered with the Health and Care Professions Council and a member of the Royal College of Occupational Therapists.

I specialise in paediatrics, supporting infants, children, and young people with complex developmental, neurological, and physical needs.

My wider clinical experience spans orthopaedics, neurorehabilitation, burns and plastics, intensive care, acute medicine, and case management, giving me a strong clinical foundation and holistic understanding of rehabilitation across the lifespan.

I am skilled in conducting play-based and functional assessments to identify strengths, barriers, and therapeutic priorities, and in developing creative, individualised rehabilitation programmes. I focus on embedding therapy within a child’s everyday environments, working closely with families, schools, early years settings, and multidisciplinary teams to ensure interventions are meaningful and achievable.

I also provide guidance and training to education staff and support workers to help children with complex physical, sensory, and functional needs.

I am passionate about early intervention and adopt a collaborative, family-centred approach, empowering parents, and carers to actively support their child’s development. My training in Dynamic Movement Intervention enables me to use structured movement, postural support, and sensory-motor activities to enhance core stability, coordination, motor control, and functional ability in children with neurological or developmental difficulties.

I am committed to delivering high-quality, evidence-based, person-centred care and look forward to supporting children and families on their rehabilitation journeys.

Click to view CV

Liz Lambert

Case Manager & Occupational Therapist

Derbyshire, Lincolnshire, Leicestershire & surroudning areas (within 2 hours travel)

Liz Lambert

Case Manager & Occupational Therapist

Kelly Macleod

Occupational Therapist

Covers West Yorkshire

Kelly Macleod

Occupational Therapist

I am a skilled and compassionate Occupational Therapist with over 15 years of experience working across various settings, including acute and neurorehabilitation services, and more recently, as a verified first contact practitioner within primary care.

I am passionate about delivering personalised care to empower clients to achieve meaningful outcomes. By building effective therapeutic relationships and engaging in shared decision-making, I aim to support individuals in reaching their full potential.

As an Occupational Therapist, I specialise in supporting individuals who have sustained traumatic brain injuries and other complex, life-changing injuries. My role involves working closely with my clients, their families, loved ones, and employers to maximise recovery post-injury and help them regain independence. I am dedicated to ensuring my clients lead fulfilling, purposeful, and enjoyable lives.

Throughout my career, I have developed advanced clinical knowledge and skills in neurorehabilitation, complex occupational therapy assessments and interventions, SMART goal setting, and measurable outcomes. My work is characterised by effective communication and interpersonal skills, a commitment to personalised care, and a strong focus on interdisciplinary team collaboration. I also take pride in my ability to innovate in service delivery and continuously improve the quality of care I provide.

In addition to my current role, I have gained extensive experience in high-level positions, including as a Stroke Clinical Lead Occupational Therapist and as an Occupational Therapist working with individuals living with frailty within primary care settings. These experiences have given me the opportunity to hone my expertise in managing complex cases, providing clinical leadership, and delivering tailored therapeutic interventions.

I am committed to continuous professional development, and I have recently completed training in areas such as motivational interviewing, moving, and handling, and wheelchair services, to name just a few. I firmly believe in the value of lifelong learning, as it allows me to provide the best possible care to you or your loved one. I look forward to continuing my journey of making a positive difference in the lives of those I work with, helping them to live more independent and enriched lives.

Click to view CV

Grace Raven

Apprentice Occupational Therapist/Case Manager in Training

Covers West Yorkshire

Grace Raven

Apprentice Occupational Therapist/Case Manager in Training

Rachel Taylor

Occupational Therapist

Covers West Yorkshire

Rachel Taylor

Occupational Therapist

Sensory Integration Practitioner (Trainee)

I am a dedicated and highly motivated Occupational Therapist with a strong clinical background across health, social care, and private practice settings. I holds a BSc (Hons) in Occupational Therapy, a Diploma of Higher Education in Health Studies, and am currently undertaking a Postgraduate Certificate in Sensory Education Practice, due for completion in February 2026. I am HCPC registered (OT67936) and a member of the Royal College of Occupational Therapists (RCOT) and the National Back Exchange (NBE).

I have developed extensive experience working with children, adults, and older adults, supporting individuals with a wide range of needs. My clinical expertise includes environmental adaptations, specialist equipment provision, moving and handling, and rehabilitation. I have worked with clients presenting with physical disabilities, long-term conditions, complex polytrauma, amputations, spinal injuries, and birth-related injuries.

I have held senior and specialist roles within NHS services, local authority teams, care home settings, and private practice. My professional experience includes positions as a Lead Occupational Therapist in complex rehabilitation and primary care, as well as specialist roles focusing on equipment and adaptations within local authorities. I currently work as an Associate Occupational Therapist with Positive OT & Case Management, alongside my role at Potential OT.

Known for my reliable, conscientious, and collaborative approach, I am an enthusiastic team member who values shared learning and continuous improvement. I am deeply committed to delivering high-quality, person-centred interventions and actively pursue professional development to enhance my clinical skills. I bring a thoughtful, forward-thinking approach to practice and am passionate about supporting clients to achieve meaningful outcomes and improved independence.

Click to view CV

Sally Hastings

Occupational Therapist/Case Manager

Covers West Yorkshire

Sally Hastings

Occupational Therapist/Case Manager

Beth Thorpe

Occupational Therapist

Beth Thorpe

Occupational Therapist

I am a Senior Occupational Therapist with over 18 years of clinical experience working across both NHS and private settings. I qualified with an MSc (pre- registration) in Occupational Therapy from Sheffield Hallam University in 2008 and am registered with the Health and Care Professions Council and a member of the Royal College of Occupational Therapists.

For the past 14 years, I have specialised in paediatrics, supporting infants, children, and young people with complex developmental, neurological, and physical needs. My wider clinical experience spans trauma and orthopaedics, neurorehabilitation, stroke rehabilitation, oncology, respiratory, infectious disease, acute mental health, and community learning disabilities, providing me with a broad clinical foundation and a holistic understanding of rehabilitation across the lifespan.

I have extensive experience supporting children and young people with a range of conditions, including acquired and traumatic brain injury, cerebral palsy, genetic conditions, developmental delays, coordination difficulties, visual perception difficulties, and sensory processing differences. I have a particular interest in neuromuscular conditions and work as a regional specialist Occupational Therapist, supporting individuals with muscle weakness, complex postures, and progressive conditions, with a focus on maximising independence and quality of life.

I am skilled in completing comprehensive, play-based and functional assessments to identify strengths, barriers, and meaningful therapeutic goals. I develop personalised rehabilitation programmes that are creative, engaging, and embedded within everyday routines. I have specialist experience in postural management, seating, specialist equipment, environmental adaptations, and assistive technology to promote independence and participation.

I work closely with children, families, schools, and wider multidisciplinary teams to ensure therapy recommendations are practical, achievable, and consistently implemented. I am experienced in contributing to Education, Health and Care Plans (EHCPs), delivering training to families, education staff and professionals, and promoting best practice through evidence-based approaches.

I am known for my calm, approachable, and collaborative style and am passionate about supporting children and families to achieve meaningful outcomes. I look forward to supporting clients on their rehabilitation journeys and helping them maximise their potential and independence.

Click to view CV

Rebecca Parr

Occupational Therapist

Rebecca Parr

Occupational Therapist

I am a Senior Occupational Therapist with 11 years’ experience delivering functional assessment, rehabilitation, risk management, and support planning across local authority services, brain injury rehabilitation, and independent practice. I qualified with an MSc in Occupational Therapy in 2015 and am registered with the Health and Care Professions Council (OT71207). I am a member of the Royal College of Occupational Therapists and the National Back Exchange, working towards Advanced Membership.

My practice specialises in complex community occupational therapy, supporting individuals with neurological conditions, cognitive impairment, frailty, orthopaedic trauma, and complex physical disabilities. I have extensive experience in moving and handling, specialist equipment provision, postural management, environmental adaptations, and developing sustainable systems of care that enable people to live safely and as independently as possible.

I have particular expertise in assessing the interaction between cognition, behaviour, physical ability, environment, and support systems to understand the factors affecting safety, participation, and independence. I regularly support individuals and families where there are complex challenges, including falls risk, fluctuating capacity, reduced insight, breakdown of care arrangements, and the need to balance risk with quality of life.

I am experienced in providing clear, evidence-based recommendations relating to rehabilitation, equipment, adaptations, care provision, housing needs, and risk management. I work closely with multidisciplinary teams, families, support providers, and other professionals to translate rehabilitation goals into practical, sustainable solutions within everyday environments.

I have developed strong clinical reasoning and problem-solving skills through my experience across independent case management, community disability services, and brain injury rehabilitation. I am committed to collaborative working, reflective practice, and delivering person-centred support that focuses on what matters most to each individual.

I look forward to supporting clients on their rehabilitation journey and helping them achieve meaningful outcomes, greater independence, and improved quality of life.

Click to view CV

Nurse Trainers

Katie Guest

Case Manager & Senior Paediatric Nurse

Yorkshire

Katie Guest

Case Manager & Senior Paediatric Nurse

Fiona Paynter

Nurse Advisor & Support Service Auditor

Yorkshire

Fiona Paynter

Nurse Advisor & Support Service Auditor

I joined the company nearly two years ago.

I have over 18 years qualified adult nursing experience and, prior to qualifying, a further 6 years working in various nursing care settings.

I am proud to call myself a nurse as it has enabled me to meet so many wonderful people along my career journey. It gives me immense pride to be able to support, care, and help nurse people back to better health and an improved life.

I have worked for the NHS for most of my career, and it is only over the past few years that I have become self-employed. I feel this path has opened far more opportunities and a better work life balance for me to continue loving the work I do.

Over the years I have worked in various nursing settings, hospitals, community, clinics and assisted living, nursing clients with diverse care needs.

The experience I have gained over the years has given me the confidence and knowledge to be able to advise and support with anything nursing related.

I am very approachable, friendly and will always go to great lengths to help.

In my spare time I enjoy being with friends and family. Most of all, I love planning my next holiday adventure or looking up the latest health and fitness craze to plan when I am going to start it. I guess that must be the Nurse in me!

Support Worker Managers

Ashleigh Carnall

Lead Support Worker Manager

North Yorkshire

Ashleigh Carnall

Lead Support Worker Manager

I have experience of working with both adults and children, gained over the last 15 years.

While working in a respite home as a residential children’s social worker, I supported children and younger adults with a wide range of physical disabilities and challenging behaviours.

I have also worked extensively with young people and their families, in a variety of settings including their homes and the community, as well as a spinal and brain injury rehabilitation unit.

My key focus would be to support you and your family to make sure you are fully involved in the development of your personalised care plan working alongside the other therapists chosen to work as part of your multi-disciplinary team.

This is particularly important in creating goals in relation to individual rehabilitation needs.

I would also be responsible for supporting the management of your support worker team and assisting with their induction, providing ongoing supervision including supporting their career development and training as required.

It is my role to support the support worker and client to build a positive working relationship which enables our clients to reach their rehabilitation potential in a person-centred way.

Emily Carnall

Support Worker Manager

North Yorkshire

Emily Carnall

Support Worker Manager

I have worked in the health and social care sector since leaving university and have done now for 17 years.

Prior to joining the company, I had several roles in the NHS, mainly administration, from front of house, directly liaising with clients and supervising staff, to supporting leadership and management teams with quality assurance processes.

I have experience of working alongside staff from all disciplines and roles and have worked closely with clients, particularly people needing support from mental health services. I am a ‘people person’ and like to think I am good at building positive working relationships with colleagues, clients and families.

In my role, I will provide direct support to you while also overseeing and managing your support worker team, starting from recruitment and induction through to ongoing training and supervision. Together, we will work closely with you and your support team to ensure that your personalised support plan remains up-to-date, person-centred, and fully reflective of your evolving needs throughout your care and rehabilitation journey.

Outside of work I love socialising with my family and friends. One of my favourite things to do is to have a good family walk to the much-loved local country pub for a cheeseboard. We do this in all weathers and seasons, come rain or shine! I have also found my love for reading again and have joined the local library.

Claire Chadwick

Support Worker Manager

North Yorkshire

Claire Chadwick

Support Worker Manager

I graduated University with a 2:1 (hons.) degree in Psychology in 2006, and then worked for many years in business support roles for various care companies, specialising in the elderly.

I then made the move to a further education college in 2012 where I worked in Payroll and Human Resources for 11 years.

The care sector has always held the biggest place in my heart though, and it drew me back in. I then came to work for Positive OT & Case Management in 2023.

My role involves working with support worker teams on their induction, ongoing development, supervisions, and general day-to-day management.

I work closely with the case managers, our clients, and their families to create a fully person-centred Support Plan which ensures the team are competent and have all the professional guidance they require to provide the best care and support possible to our clients.

Outside of work, my life revolves around my family. But my other passion is music of all genres, and my favourite place to be, other than home, is at a sweaty concert watching a great band!

Business Support

Joe Hudson

Business Services Manager

Joe Hudson

Business Services Manager

Joe is short for Joelene. I have never liked my ‘Sunday’ name as when I introduce myself as Joelene, people generally start singing!

I added the extra ‘e’ just to make it more interesting, I do however get a lot of people assuming I am a ‘Joseph’ which is always an excellent conversation starter, especially on a virtual meeting!

I have over 16 years’ experience within the administration side of case management, and I cannot imagine doing anything else.

I really love how case management and occupational therapy can change, enhance, and enrich people’s lives and I am proud to be part of an amazing team that puts clients’ needs first.

You will usually find me buried in an audit or a spreadsheet to ensure that our amazing clinicians are dotting the i’s and crossing those t’s, I do however come up for air and enjoy solving the odd IT issue.

Claire Godolphin

Marketing and Communications Manager

Claire Godolphin

Marketing and Communications Manager

With over 30 years of experience in customer-focused roles across a diverse range of industries, I have developed a deep understanding of how to connect with people and deliver value.

My career has spanned retail, local government, leisure, and marketing, where I’ve developed my skills in delivering exceptional service.

From working for leading high street opticians to an award-winning tourist attraction, housing associations, and even a recruitment agency, my career has been defined by a dedication to understanding and fulfilling people’s needs while engaging with them in impactful and meaningful ways.

In 2018, I transitioned into the world of case management to support Jackie, a move that has profoundly shaped my professional life. I am deeply passionate about people, and my core ethos is focused on understanding the vital elements of you and your family’s lives. Drawing on my background in marketing, I approach each day with the understanding that you are at the heart of everything we do. I’m committed to making sure that our services are not only effective but also resonate with you on a personal level.

While I may not have personal experience with catastrophic life-changing events, I am deeply empathetic to the challenges they bring. My role as an assistant case manager involves working closely with the team to identify exactly what you need, whether it’s finding a specific medical professional to aid in your rehabilitation or sourcing services or equipment to support your daily living arrangements.

With my marketing hat on, I ensure our brand image is managed in a way that feels authentic, personal, and aligned with your expectations.

My mission is to ensure we not only meet, but exceed your expectations, leaving you with a lasting “positive” impression from the support you need.

Claire Howie

Training & Development Coordinator

Claire Howie

Training & Development Coordinator

I am the Training & Development Co-ordinator for the company. I have worked in the People Development space for 20+ years, mainly within the voluntary sector.

My experience combines working directly with clients, developing projects, managing teams as well as staff development roles. I bring a wealth of training and coaching experience to the role, and I am so pleased to have joined the team.

I support our staff get the right training to deliver a quality service to their clients, helping to develop essential skills and ensuring all mandatory and role specific training requirements are met.

Outside of this role, I have a private practice as a Coach and Hypnotherapist supporting people with their well-being.

For my own wellbeing, I enjoy swimming, yoga, meditation walking my cute spaniel, and hanging out with my family and friends.

Mia Whitehead

Support Worker Recruitment Coordinator

Mia Whitehead

Support Worker Recruitment Coordinator

I joined Positive OT & Case Management in September 2025 as the Recruitment and Onboarding Coordinator, bringing with me both frontline care experience and a strong administrative background.

My career began as a Support Worker, where I supported clients with day-to-day tasks, encouraged independence, and built meaningful, trusting relationships. This gave me a real understanding of the realities of frontline care and has shaped the way I support new staff in my role now.

Before joining POTCM, I worked as an Administrator within the NHS for a Recovery College. As a first point of contact for service users, I developed strong communication and interpersonal skills, and I loved being able to help people every day.

In my role here, I manage the full recruitment and onboarding process for Support Workers from advertising vacancies and coordinating interviews to completing pre- employment checks, processing DBS applications, verifying mandatory training, and preparing contracts. I also work closely with families and Case Managers to help identify the right support workers for each client. Being one of the first people new support workers meet, I am passionate about making the onboarding experience supportive, positive, and confidence-building.

Outside of work, I love socialising with friends especially going out for meals or to the pub. I am also a big football fan and have had a Leeds United season ticket since I was 11, so most of my weekends have been spent at matches for many years! I also enjoy exploring new countries and going to concerts whenever I can.

Melek Topcu

Support Worker Payroll Coordinator

Melek Topcu

Support Worker Payroll Coordinator

Since the beginning of 2024, I have been proud to be part of this amazing team, where my role is to ensure that our dedicated support workers are compensated for their hard work.

With over 16 years of experience in customer support, I have primarily worked in office-based roles, specialising in bereavement support.

After earning my master’s degree in psychology, I became a bereavement support officer until the onset of COVID-19 moved our lives online. Subsequently, I joined my local authority, providing customer care and support to the residents of Derbyshire.

Throughout my career, I have gained valuable skills that have allowed me to positively impact many lives. My strong work ethic has been a guiding force throughout my life. I started my first job as a postal clerk at just 13 years old and have always balanced work with my studies. This dedication enables me to pursue my passion for travel and exploring the world.

I am also proud of my dual nationality – half English and half Turkish, and I regularly visit my family in Turkey during my travels.

Lesley Boyle

Company Secretary

Lesley Boyle

Company Secretary

With over 30 years of experience in the fashion industry, I have built a career as a designer, pattern cutter, and garment technologist, specialising in childrenswear quality assurance and safety standards.

After completing a BTEC Higher National Diploma in Fashion Design and Technology at Leeds Art College, I worked closely with designers, retailers, and manufacturers to oversee product development from concept through to production and shipment.

My expertise includes ensuring product quality and safety, as well as managing the entire production process. This involved frequent travel to the Far East, overseeing factory sampling and production, as well as liaising with customers across the UK and Europe.

Following a career shift brought about by the COVID-19 pandemic, I chose to step back from the travel heavy nature of my previous roles and transitioned into a more technical and numbers focused profession.

Despite coming from a largely creative background, the technical demands of my past work have made me detail-oriented and adept with data and analysis. Trading in my tape measure for a calculator, I’ve embraced this new direction without looking back.

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