Positive's Team - positiveotcm.co.uk

Our Team

Meet our team who will be responsible for supporting you on your rehabilitation journey.

Click on a team member to find out more

Directors

Jackie Chappel

Founder & Director

North Yorkshire

Jackie Chappel

Founder & Director

In 2017 I took a brave leap of faith and established Positive OT & Case Management with the desire to focus fully on holistic and practical strategies to enable my clients to reach their chosen goals.

In those days, it was just me and an administration assistant; we’ve grown so much since then!

As well as being the Director of the company, I continue in my role as case manager and occupational therapist. It is important to me that I am able to continue to provide hands-on support.

My previous roles working for other case management companies, the local authority, and NHS, have helped me gather a wealth of clinical experience which informs my ability to carry out robust assessments and deliver interventions which are meaningful and have a positive impact on quality of life.

I am passionate about making sure therapy is incorporated into everyday life and ensuring you, as the client, are at the heart of everything I do throughout the case management and OT process.

Annette Broadhead

Clinical Director

North Yorkshire

Annette Broadhead

Clinical Director

I am an experienced Case Manager who can support you following a traumatic injury, providing specialist services for life changing and life limiting conditions.

I initially qualified as a social worker and my 20 plus years of experience have been gained from working in hospital, hospice, and community settings.

My focus is always on client-centred care, as well as support to your family. I will work with you to get the right plan in place to support your rehabilitation, making sure all risk assessments are carried out and by commissioning other services to ensure your ongoing needs.

I can also manage your care package if required. I am also familiar with statutory services funding streams and have a sound knowledge of Continuing Healthcare Assessments.

Through my experience in working alongside specialists in rehabilitation including with a prosthetics company, I can provide assessments for amputee clients and provide specialised recommendations for rehabilitation.

Working with amputee clients is of particular interest to me.

Case Managers

Tracy Banks

Case Manager

North Yorkshire

Tracy Banks

Case Manager

As well as being a qualified speech and language therapist, I have extensive experience of working with children, young people and young adults with complex needs, including acquired brain injuries, vision impairment, cerebral palsy and other physical disabilities, learning disabilities and autism.

I have worked in a variety of settings, including the NHS, local authority and charities, as a support worker, case manager and a project manager.

My particular focus is on family dynamics, working with individuals and looking at the family as a whole to ensure positive outcomes for children and young people.

I am comfortable working in a multi-disciplinary context and understand the need for close liaison and strong professional relationships.

My experience as a case manager gives me the knowledge and experience of the medicolegal system and am I practiced in preparing costed case management reports.

I can work on both pre and post settlement cases.

I will work with you to plan an individually designed care package, which can include the recruitment and management of a care team if required.

Kate Barron

Case Manager & Registered Nurse Therapist

North Yorkshire

Kate Barron

Case Manager & Registered Nurse Therapist

I am an experienced specialist paediatric and adult case manager with over thirty-five years’ experience of supporting clients and their families with complex conditions, brain and orthopaedic injuries. This covers a range of clinical conditions including head injury; serious burns and subsequent plastic surgery; sensory impairment; trauma; cerebral palsy and hydrocephalus.

My career has given me experience of not just physical rehabilitation, but of managing trauma, emotional and behavioural difficulties, and the identification of mental health needs, all the while maintaining the best interests and keeping you at the forefront of my work.

I am particularly enthusiastic about providing high quality care and will keep the focus on patient-centred goals throughout the rehabilitation journey.

Sonia Campbell-Thompson

Case Manager & Occupational Therapist

North Yorkshire

Sonia Campbell-Thompson

Case Manager & Occupational Therapist

I have over 30 years of experience gained in a range of health and social care roles, predominantly community-based, working in nursing, social care, and management roles before re-training as an Occupational Therapist in 2006.

As an Occupational Therapist, dedicated to maintaining my Continuing Professional Development and expanding my knowledge, I have extensive experience as a clinician and a varied knowledge base of current legislation and evidence based treatment.

I moved into case management work in 2017 and have quickly acquired a varied and challenging caseload.

Ten years ago, I was forced to take a two-year career break due to chronic pain and a series of spinal surgeries.

I successfully managed my own rehabilitation resulting in me moving from being a dependent wheelchair user to becoming a physically active full-time employee again. As I have engaged personally with services and therapies my clients encounter, I understand many of the situations faced as part of the rehabilitation journey.

My approach is holistic and client centred. I am passionate and highly motivated to help you achieve your goals with excellent rehabilitation results.

I use my strong leadership and proactive communication skills to ensure the clinicians working on the multi-disciplinary team work together efficiently to meet shared goals.

Additionally, as part of my case management service, I am active in the recruitment, ongoing support, and supervision of support workers.

Jenny Cooper

Case Manager & Occupational Therapist

North Yorkshire

Jenny Cooper

Case Manager & Occupational Therapist

I have over 14 years’ experience as an Occupational Therapist working across a variety of NHS, Occupational Health, and private services.

I currently work in both NHS and private practice and have over six years’ experience as a case manager and an independent occupational therapist.

I have experience of working with both adults and children across a wide range of clinical conditions including severe and enduring mental health and dementia, musculoskeletal (MSK) injuries, Traumatic Brain Injuries, Amputees, Attention Deficit Hyperactivity Disorder (ADHD), Menopause, Orthopaedic injuries, Neurological conditions and much more.

I am committed to putting you at the centre of everything and will work to provide the support needed to achieve your rehabilitation goals.

Lauren Creegan

Case Manager & Occupational Therapist

North Yorkshire

Lauren Creegan

Case Manager & Occupational Therapist

I am a highly experienced Occupational Therapist and Case Manager with a BHSc (Hons) in Occupational Therapy from York St John University, and over a decade of experience in health and social care. I am registered with the Health and Care Professions Council (HCPC) and am a member of the Royal College of Occupational Therapists.

Throughout my career, I have developed a diverse skill set, including the provision of occupational therapy assessments and treatment, moving and handling assessments, and specialist equipment recommendations.

My expertise also includes managing multidisciplinary teams, recruiting and overseeing support workers, and providing Immediate Needs Assessment reports to help clients achieve their rehabilitation goals. I am particularly skilled in assessing both minor and major housing adaptations, and in working with clients who have suffered catastrophic injuries or are dealing with complex long-term health conditions.

Currently, I work as a Case Manager and Occupational Therapist for the company while also retaining my independent involvement with other therapy organisations alongside this role.

From 2016 to 2023, I worked as an Occupational Therapist with Leeds City Council, where I specialised in supporting clients with long-term complex health conditions such as arthritis, Chronic Obstructive Pulmonary Disease, multiple sclerosis, dementia, motor neurone disease, and Parkinson’s disease. During this time, I collaborated with service users, their families, and other agencies to provide person-centered care tailored to individual needs.

Prior to this, I held a rotational post with Leeds Teaching Hospitals Trust, gaining valuable experience in acute stroke care, neuro rehabilitation, neurosurgery, oncology, orthopaedics, and more. This broad foundation has equipped me with the skills to support you across a range of clinical specialties.

Elizabeth Flint

Case Manager

North Yorkshire

Elizabeth Flint

Case Manager

I am a dedicated and compassionate Case Manager with over a decade of extensive experience in supporting individuals with complex brain injuries, neurological conditions, and psychological challenges. My journey began with a BSc in Psychology from the University of Leeds, complemented by a study year abroad at Monash University, Australia, where I achieved a distinction. I furthered my expertise with an MSc in Cognitive Development and Disorders, equipping me with a strong foundation in understanding cognitive impairments and psychological complexities.

Throughout my career, I have had the privilege of working across diverse settings, including the NHS, private therapy services, and charitable organisations. My expertise spans managing traumatic brain injuries, physical disabilities, and mental health conditions such as PTSD, Bipolar Disorder, and anxiety. I excel in tailoring rehabilitation plans, fostering independence, and collaborating with multidisciplinary teams to deliver the highest quality care. As a member of BABICM, I am committed to professional excellence and ongoing development.

My approach is rooted in empathy, open communication, and a deep commitment to empowering clients and their families through every step of their rehabilitation journey. I am deeply committed to making a positive impact and fostering hope during challenging times. By offering exceptional care, I can support you or your loved one in achieving meaningful progress and an enhanced quality of life.

Sheryl Harling

Case Manager & Registered General Nurse

North Yorkshire

Sheryl Harling

Case Manager & Registered General Nurse

I am a Registered Nurse with over 23 years’ experience in clinical practice.

I have worked in general medicine, spinal nursing, gynaecology and orthopaedics.

I also have over 13 years’ experience within a neuroscience’s environment at ward, management and specialist level. This has given me experience in the management of people with long term neurological conditions and complex care needs, including end of life.

Since moving into case management in 2015, I became an advanced BABICM member and have extended my expertise to include the assessment and management of clients with orthopaedic injury, poly trauma and dual diagnosis.

I specialise in brain injury and managing complex behaviours in clients aged twelve and above.

My outlook is positive and I appreciate how important it is to work with you and your family to ease the stress created by a traumatic injury.

Rachel Husband

Case Manager & Occupational Therapist

North Yorkshire

Rachel Husband

Case Manager & Occupational Therapist

I am a dedicated, experienced case manager and occupational therapist skilled in completing comprehensive, detailed functional and holistic assessments, with excellent interpersonal and intrapersonal skills.

I am kind, committed, positive, enthusiastic and an empathetic listener and problem-solver. I will use my experience to make recommendations to improve independence by suggesting appropriate equipment and adaption solutions and to deliver neuro rehabilitation interventions to enhance your well-being.

My focus is to consistently improve your clinical, functional, emotional, and psychosocial status at very challenging times in your life.

I provide individualised care enabling you to reach your personal goals, carefully selecting therapy teams to aid you on your rehabilitation journey.

I will support the multidisciplinary team to provide the utmost care, treatment and resources required to promote the independence, welfare and safety of you.

I can support adults and children with a wide range of conditions and I am particularly proud of my ability to consistently develop specialist knowledge and skills in relevant areas, including equipment and technological advances.

Amanda Knight

Case Manager & Occupational Therapist

North Yorkshire

Amanda Knight

Case Manager & Occupational Therapist

I have 19 years of experience as an Occupational Therapist and transitioned into Case Management 10 years ago. The expertise I have gained over the years allows me to provide effective support to individuals who have sustained life-changing injuries.

I have been an Occupational Therapist for 19 years and 10 years ago I moved into the area of Case Management. My extensive experience in both areas mean I am well equipped in supporting individuals who have sustained life-changing injuries. After graduating from London Southbank University in 2006 with a Postgraduate Diploma in Occupational Therapy, I became HCPC-registered (OT49359) and joined professional organisations, including the Royal College of Occupational Therapists (RCOT), BABICM, and CMSUK.

In June 2021, I achieved Advanced Registered Practitioner status with BABICM, reflecting my expertise in brain injury case management. I have worked extensively with adults and children affected by brain and spinal injuries, amputations, complex polytrauma, and birth-related injuries. I pride myself on developing strong relationships with solicitors and insurers, allowing me to secure funding for rehabilitation programmes, housing adaptations, specialist equipment, and bespoke care plans. My goal is always to deliver person-centered solutions that enhance my clients’ recovery journeys and improve their quality of life.

Throughout my career, I have held a variety of roles, including positions within the NHS and several leading case management organisations.

I joined the Positive OT & Case Management team in October 2024. In addition, I work as an Associate Case Manager at Complex Case Management; a Care Expert with Jacqueline Webb; and a Clinical Supervisor for independent case managers. I am passionate about continuous professional development and regularly participate in training on topics such as court skills, disability law, and innovative rehabilitation strategies.

Staying at the forefront of my field enables me to provide the best possible support for my clients.

I am looking forward to working with the team to support you and your family on your rehabilitation journey and helping you to achieve your aspirations and goals.

Liz Lambert

Case Manager & Occupational Therapist

North Yorkshire

Liz Lambert

Case Manager & Occupational Therapist

I have over 25 years’ experience of working with children and adults both within NHS, private and community settings, covering a wide spectrum of disabilities including hemiplegia, acquired brain injuries, amputees, complex trauma, autism, spinal injuries, burns, developmental delay, and cerebral palsy.

Although I started working with adults with orthopaedic, surgical and neurological conditions, I went on to specialise in paediatrics, progressing further into the areas of neuro rehabilitation and hand injuries. I can provide assessments, treatment planning, goal setting and treatment implementation for numerous complex cases.

I am also an expert in splinting and casting skills and have excellent knowledge of bespoke therapy programmes, seating, aids, equipment, and adaptations.

My particular interest is in finding and adapting homes to accommodate additional needs and I have carried out further training in this area.

I have expertise of reading plans and designing accessible bathrooms and kitchens.

I run numerous complex care packages and have vast experience setting up and running rehabilitation teams. I will ensure progress is goal focussed and bespoke to you.

My common-sense approach and organisational skills assists with working to tight deadlines. For me, it is important to put you at ease as this helps to achieve the best outcomes for you and your family

Kate Seedhouse

Case Manager & Occupational Therapist

North Yorkshire

Kate Seedhouse

Case Manager & Occupational Therapist

I have over 20 years’ of clinical experience working within the occupational therapy field, and this includes both adults and children but focusing more over recent years working with children and young people.

During my career I have built up my holistic assessment skills and will make sure your needs are met thoroughly so you can overcome difficulties, reach your full potential, independence, and maintain a good quality of life.

These assessment skills also include considering the needs of your families as well as focusing on your wider needs such as educational targets and plans, social and emotional wellbeing, and your physical, functional, and environmental needs.

I have a wide knowledge of equipment, products, and environmental adaptations which is central to assessing what is important to your life. Specialist areas of expertise include postural care, moving and handling assessment and training, accessing the full home environment to ensure full inclusion in family life, the use of technology and importance of play, leisure, therapy, and sensory needs.

I will be passionate about the care and support you and your family receive to make sure disability does not become a barrier to family life or limit the potential for living a fulfilling life.

I am also extremely keen to ensure my younger clients receive the best support through the transition stages into adulthood.

Katie Guest

Case Manager & Senior Paediatric Nurse

North Yorkshire

Katie Guest

Case Manager & Senior Paediatric Nurse

I have 12 years’ clinical experience of working within paediatric nursing. I am involved in completing initial needs assessments and recommendations to help overcome the effects of a traumatic injury.

I will provide ongoing case management to you whether you have a brain injury, amputation, and multi-trauma injuries, as well as supporting your family.

I create client centred assessments, carers assessments, continuing health care assessments care plans, risk assessments, and commission services for ongoing support.

I can also recruit, supervise, and manage the care team who might need to support you.

Working closely with your multi-disciplinary therapeutic team will ensure you of a holistic approach to your treatment and keep you at the heart of the recommended care plans.

I have extensive experience working in the NHS across a variety of specialist areas, including surgical wards (ENT, neurosciences, haematology, and oncology), the Neonatal Surgical Unit, Paediatric Critical Care Unit (PCCU), Theatre Admissions Unit, Acute Assessment Unit, A&E, and more. Additionally, I have worked in research, the Medical Treatment Lounge, Ophthalmology, and the Sleep Unit.

This diverse background has honed my adaptability, allowing me to effectively respond to unpredictable workloads and seamlessly adjust to changing needs.

Kelly Williamson

Case Manager

North Yorkshire

Kelly Williamson

Case Manager

Bio Coming Soon

Occupational Therapists

Sonia Campbell-Thompson

Case Manager & Occupational Therapist

North Yorkshire

Sonia Campbell-Thompson

Case Manager & Occupational Therapist

Jenny Cooper

Case Manager & Occupational Therapist

North Yorkshire

Jenny Cooper

Case Manager & Occupational Therapist

Lauren Creegan

Case Manager & Occupational Therapist

North Yorkshire

Lauren Creegan

Case Manager & Occupational Therapist

Rachel Husband

Case Manager & Occupational Therapist

North Yorkshire

Rachel Husband

Case Manager & Occupational Therapist

Amanda Knight

Case Manager & Occupational Therapist

North Yorkshire

Amanda Knight

Case Manager & Occupational Therapist

Kate Seedhouse

Case Manager & Occupational Therapist

North Yorkshire

Kate Seedhouse

Case Manager & Occupational Therapist

Katie Francis

Occupational Therapist

North Yorkshire

Katie Francis

Occupational Therapist

I have over 10 years’ experience working as an occupational therapist within the NHS, local authority, and private sector.

I have extensive knowledge and skills in a variety of clinical areas including trauma and orthopaedics, acute medicine, intensive care, burns and plastics, and rehabilitation.

I have also got case management experience and have worked as an independent occupational therapist.

Throughout my career, I have supported people like you presenting with a variety of complex needs through their rehabilitation process including neurological injury and degenerative conditions.

I am keen on holistic treatments, taking into consideration not just your physical health but also your emotional and social wellbeing.

Liz Lambert

Case Manager & Occupational Therapist

North Yorkshire

Liz Lambert

Case Manager & Occupational Therapist

Nurse Trainers

Katie Guest

Case Manager & Senior Paediatric Nurse

North Yorkshire

Katie Guest

Case Manager & Senior Paediatric Nurse

Fiona Paynter

Nurse Advisor & Support Service Auditor

North Yorkshire

Fiona Paynter

Nurse Advisor & Support Service Auditor

I joined the company nearly two years ago.

I have over 18 years qualified adult nursing experience and, prior to qualifying, a further 6 years working in various nursing care settings.

I am proud to call myself a nurse as it has enabled me to meet so many wonderful people along my career journey. It gives me immense pride to be able to support, care, and help nurse people back to better health and an improved life.

I have worked for the NHS for most of my career, and it is only over the past few years that I have become self-employed. I feel this path has opened far more opportunities and a better work life balance for me to continue loving the work I do.

Over the years I have worked in various nursing settings, hospitals, community, clinics and assisted living, nursing clients with diverse care needs.

The experience I have gained over the years has given me the confidence and knowledge to be able to advise and support with anything nursing related.

I am very approachable, friendly and will always go to great lengths to help.

In my spare time I enjoy being with friends and family. Most of all, I love planning my next holiday adventure or looking up the latest health and fitness craze to plan when I am going to start it. I guess that must be the Nurse in me!

Support Worker Managers

Ashleigh Carnall

Lead Support Worker Manager

North Yorkshire

Ashleigh Carnall

Lead Support Worker Manager

I have experience of working with both adults and children, gained over the last 15 years.

While working in a respite home as a residential children’s social worker, I supported children and younger adults with a wide range of physical disabilities and challenging behaviours.

I have also worked extensively with young people and their families, in a variety of settings including their homes and the community, as well as a spinal and brain injury rehabilitation unit.

My key focus would be to support you and your family to make sure you are fully involved in the development of your personalised care plan working alongside the other therapists chosen to work as part of your multi-disciplinary team.

This is particularly important in creating goals in relation to individual rehabilitation needs.

I would also be responsible for supporting the management of your support worker team and assisting with their induction, providing ongoing supervision including supporting their career development and training as required.

It is my role to support the support worker and client to build a positive working relationship which enables our clients to reach their rehabilitation potential in a person-centred way.

Emily Carnall

Support Worker Manager

North Yorkshire

Emily Carnall

Support Worker Manager

I have worked in the health and social care sector since leaving university and have done now for 17 years.

Prior to joining the company, I had several roles in the NHS, mainly administration, from front of house, directly liaising with clients and supervising staff, to supporting leadership and management teams with quality assurance processes.

I have experience of working alongside staff from all disciplines and roles and have worked closely with clients, particularly people needing support from mental health services. I am a ‘people person’ and like to think I am good at building positive working relationships with colleagues, clients and families.

In my role, I will provide direct support to you while also overseeing and managing your support worker team, starting from recruitment and induction through to ongoing training and supervision. Together, we will work closely with you and your support team to ensure that your personalised support plan remains up-to-date, person-centred, and fully reflective of your evolving needs throughout your care and rehabilitation journey.

Outside of work I love socialising with my family and friends. One of my favourite things to do is to have a good family walk to the much-loved local country pub for a cheeseboard. We do this in all weathers and seasons, come rain or shine! I have also found my love for reading again and have joined the local library.

Claire Chadwick

Support Worker Manager

North Yorkshire

Claire Chadwick

Support Worker Manager

I graduated University with a 2:1 (hons.) degree in Psychology in 2006, and then worked for many years in business support roles for various care companies, specialising in the elderly.

I then made the move to a further education college in 2012 where I worked in Payroll and Human Resources for 11 years.

The care sector has always held the biggest place in my heart though, and it drew me back in. I then came to work for Positive OT & Case Management in 2023.

My role involves working with support worker teams on their induction, ongoing development, supervisions, and general day-to-day management.

I work closely with the case managers, our clients, and their families to create a fully person-centred Support Plan which ensures the team are competent and have all the professional guidance they require to provide the best care and support possible to our clients.

Outside of work, my life revolves around my family. But my other passion is music of all genres, and my favourite place to be, other than home, is at a sweaty concert watching a great band!

Business Support

Joe Hudson

Business Services Manager

North Yorkshire

Joe Hudson

Business Services Manager

Joe is short for Joelene. I have never liked my ‘Sunday’ name as when I introduce myself as Joelene, people generally start singing!

I added the extra ‘e’ just to make it more interesting, I do however get a lot of people assuming I am a ‘Joseph’ which is always an excellent conversation starter, especially on a virtual meeting!

I have over 16 years’ experience within the administration side of case management, and I cannot imagine doing anything else.

I really love how case management and occupational therapy can change, enhance, and enrich people’s lives and I am proud to be part of an amazing team that puts clients’ needs first.

You will usually find me buried in an audit or a spreadsheet to ensure that our amazing clinicians are dotting the i’s and crossing those t’s, I do however come up for air and enjoy solving the odd IT issue.

Claire Godolphin

Communications & Assistant Case Manager

North Yorkshire

Claire Godolphin

Communications & Assistant Case Manager

With over 30 years of experience in customer-focused roles across a diverse range of industries, I have developed a deep understanding of how to connect with people and deliver value.

My career has spanned retail, local government, leisure, and marketing, where I’ve developed my skills in delivering exceptional service.

From working for leading high street opticians to an award-winning tourist attraction, housing associations, and even a recruitment agency, my career has been defined by a dedication to understanding and fulfilling people’s needs while engaging with them in impactful and meaningful ways.

In 2018, I transitioned into the world of case management to support Jackie, a move that has profoundly shaped my professional life. I am deeply passionate about people, and my core ethos is focused on understanding the vital elements of you and your family’s lives. Drawing on my background in marketing, I approach each day with the understanding that you are at the heart of everything we do. I’m committed to making sure that our services are not only effective but also resonate with you on a personal level.

While I may not have personal experience with catastrophic life-changing events, I am deeply empathetic to the challenges they bring. My role as an assistant case manager involves working closely with the team to identify exactly what you need, whether it’s finding a specific medical professional to aid in your rehabilitation or sourcing services or equipment to support your daily living arrangements.

With my marketing hat on, I ensure our brand image is managed in a way that feels authentic, personal, and aligned with your expectations.

My mission is to ensure we not only meet, but exceed your expectations, leaving you with a lasting “positive” impression from the support you need.

Claire Howie

Training & Development Coordinator

North Yorkshire

Claire Howie

Training & Development Coordinator

I am the Training & Development Co-ordinator for the company. I have worked in the People Development space for 20+ years, mainly within the voluntary sector.

My experience combines working directly with clients, developing projects, managing teams as well as staff development roles. I bring a wealth of training and coaching experience to the role, and I am so pleased to have joined the team.

I support our staff get the right training to deliver a quality service to their clients, helping to develop essential skills and ensuring all mandatory and role specific training requirements are met.

Outside of this role, I have a private practice as a Coach and Hypnotherapist supporting people with their well-being.

For my own wellbeing, I enjoy swimming, yoga, meditation walking my cute spaniel, and hanging out with my family and friends.

Rebecca Dawson

Support Worker Recruitment Coordinator

North Yorkshire

Rebecca Dawson

Support Worker Recruitment Coordinator

I am known as Bex or Becca!

I coordinate the support worker recruitment process from start to finish, covering everything from job advertising to onboarding new members of the care teams.

I come from a varied work experience background and have done many jobs from air hostess to dinner lady!

I never thought that an admin role would be for me, but as I have matured over the years, I have become an organisation enthusiast.

I love working with a fabulous team of knowledgeable, strong women who excel in their roles. I also get to meet so many new people when recruiting new support workers. It is so lovely to build up a good relationship and provide a warm welcome to their new role.

In my spare time, I am a keen crafter, and I love to create gorgeous personalised gifts for my friends and family.

I have two young children who I adore, however, they do keep me on my toes, so I am always happy to sit in my office chair and breathe a sigh of relief knowing I will not be hearing “Mummy” for the next six hours.

Grace Raven

Support Services Assistant & Training Coordinator

North Yorkshire

Grace Raven

Support Services Assistant & Training Coordinator

In the seven years before joining Positive OT & Case Management I have worked in a variety of customer-facing roles ranging from such diverse backgrounds as hairdressing and the government.

During this time, I have gained valuable experience and have honed my exceptional organisational and customer service skills which are essential for my role as the Support Services Assistant and Training Coordinator.

I thrive in high-pressure environments and my ability to stay organised and focused under tight deadlines contributes to the smooth running of the team.

Outside of work, I enjoy spending quality time with my labrador Ronnie, family, and friends. I have a passion for horse riding, which I have done since I was five!

If you phone the office, it will most likely be me answering, so I look forward to speaking to you then.

Melek Topcu

Support Worker Payroll Coordinator

North Yorkshire

Melek Topcu

Support Worker Payroll Coordinator

Since the beginning of 2024, I have been proud to be part of this amazing team, where my role is to ensure that our dedicated support workers are compensated for their hard work.

With over 16 years of experience in customer support, I have primarily worked in office-based roles, specialising in bereavement support.

After earning my master’s degree in psychology, I became a bereavement support officer until the onset of COVID-19 moved our lives online. Subsequently, I joined my local authority, providing customer care and support to the residents of Derbyshire.

Throughout my career, I have gained valuable skills that have allowed me to positively impact many lives. My strong work ethic has been a guiding force throughout my life. I started my first job as a postal clerk at just 13 years old and have always balanced work with my studies. This dedication enables me to pursue my passion for travel and exploring the world.

I am also proud of my dual nationality – half English and half Turkish, and I regularly visit my family in Turkey during my travels.

Lesley Kitching

Finance & Purchasing Manager

North Yorkshire

Lesley Kitching

Finance & Purchasing Manager

With over 30 years of experience in the fashion industry, I have built a career as a designer, pattern cutter, and garment technologist, specialising in childrenswear quality assurance and safety standards.

After completing a BTEC Higher National Diploma in Fashion Design and Technology at Leeds Art College, I worked closely with designers, retailers, and manufacturers to oversee product development from concept through to production and shipment.

My expertise includes ensuring product quality and safety, as well as managing the entire production process. This involved frequent travel to the Far East, overseeing factory sampling and production, as well as liaising with customers across the UK and Europe.

Following a career shift brought about by the COVID-19 pandemic, I chose to step back from the travel heavy nature of my previous roles and transitioned into a more technical and numbers focused profession.

Despite coming from a largely creative background, the technical demands of my past work have made me detail-oriented and adept with data and analysis. Trading in my tape measure for a calculator, I’ve embraced this new direction without looking back.

Our Team

Directors

Case Managers

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Nurse Trainers

Support Worker Managers

Business Support

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